Complimentary
Forrester Analyst Report:
Taking Chat International
 
   
   
 
logo_forresterThis report provides the best practices needed for success when offering chat as a contact mode in international markets.

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by Diane Clarkson
with Zia Daniell Wigder and Lily Varon

In this report you will learn:
  • An outline of the universal elements and current trends for a successful click-to-chat deployment

  • Key factors to consider when formulating your global approach to supporting customers worldwide with multilingual chat
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The research report Taking Chat International is copyrighted 2011, by Forrester Research, Inc., and is reused with permission.

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