| | Complimentary
Forrester Analyst Report:
Taking Chat International | | | | | | | | | | | |  | This report provides the best practices needed for success when offering chat as a contact mode in international markets. |
by Diane Clarkson
with Zia Daniell Wigder and Lily Varon
| In this report you will learn: - An outline of the universal elements and current trends for a successful click-to-chat deployment
- Key factors to consider when formulating your global approach to supporting customers worldwide with multilingual chat
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The research report Taking Chat International is copyrighted 2011, by Forrester Research, Inc., and is reused with permission.
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